The Residential Plumbing Service Industry Is Under Attack

April 23rd, 2022 by admin No comments »

We had pending legislation back in 2013 in Washington State that would have stopped false advertising of plumbing services to the consumer by those that were not licensed but… we never got it passed. The reason it failed was that nobody but the cheaters had any interest in the bill.

Lack of effective plumber license enforcement in Washington State is transforming a skilled licensed trade into a commercial con game costing consumers and skilled craftsmen dearly.

The Issues Affecting Licensed Plumbers and Plumbing Contractors:

1. Unlicensed Plumbers – ineffective enforcement of plumber licensing

2. Fake Plumbing Companies – General Contractors Advertising Plumbing Services

3. The Cost of Advertising – Is incredibly high due to unfair competition from the unlicensed

4. Lack of Consumer Awareness – They don’t know that real plumbers are a licensed trade. (Drain cleaners are not plumbers)

5. Other trades wishing to perform plumbing services – i.e. Builders, General Contractors and the HVAC trades

The plumbing trade is a regulated industry in Washington State. All plumbing work must be performed by those with a certificate of experience; in other words – a license. Over the years there can been a concerted effort by those not in the plumbing trade to violate the law that restricts who may engage in the trade. The attack on the plumber and the plumbing contractor has come from multiple directions.

There is not one enemy of the licensed plumber, but many. The most significant root cause of the plumber license losing credibility and value over the years is the passivity and inattention of the licensed plumber. As a rule, once we have the license in our hand we don’t think much about it other than to complain about the renewal fees or the imposition of the continuing education requirement.

A plumber license represents years of study, certified training and official permission to engage in a regulated profession. The dictionary defines license as “a permission granted by competent authority to engage in a business or occupation or in an activity otherwise unlawful”. A license excludes others by law.

If enforcement of a law is weak or ineffective – nobody will obey the law.

Today the plumbing industry is under attack from those that wish to be engaged in the business of plumbing without a license. The sad fact is that there hasn’t been much resistance from those of us that are most affected i.e. licensed plumbers, plumbing contractors and homeowners. The plumbing industry has been invaded by anybody that wants to represent themselves as plumbers without the license because nobody has had a keen interest in the enforcement of plumber licensing.

As a licensed plumber for over thirty five years, I have to admit that I had no idea how easily my license could become a worthless piece of paper until I saw my phone traffic drop off and customers demanding that we match quotes from unlicensed competitors. I didn’t realize that the value of a license is based solely upon what others think it to be. It’s like money. Money is just a piece of paper with ink on it. It only has value if you and I agree that it has some representative value. A couple of hundred years ago a dollar was a day’s wages. Today a dollar might buy you a day-old doughnut. That dollar bill is only worth what we are willing to trade it for. My father described Italians during the Second World War hauling lira in wheelbarrows to exchange at the bank for a few US dollars.

plumbing services

The Important of Reputation Management For Your Business

March 18th, 2022 by admin No comments »

Have you been searching for accommodating and solid data? Indeed, this article will ensure you get a few strong ideas. It will assist you with sorting out some way to more readily deal with your standing.

Posting data via online media locales is essential to your business’ standing. You should post a few times each week at any rate to actually run an advertising effort. Assuming you see that posting via online media locales is overpowering, consider recruiting an aide to make your posts for you.

At the point when individuals invest in some opportunity to offer something about your business, it is vital that you are sufficiently gracious to answer. While you might be an extremely bustling individual, it shows your crowd that you really care about them and what they need to say. This is imperative to keep a consistent client base.

At the point when you talk with your crowd, ensure that you do as such in a conversational tone. Individuals try to avoid the possibility of entrepreneurs continuously addressing them with promoting to them. While you would like to make a deal, you ought to never cause a client to feel like this is your main concern.

Be grateful. Assuming somebody leaves a decent audit about your organization, send them an individual message and express gratitude toward them for their criticism. On the off chance that conceivable, send your client a coupon for a specific percent off on their next buy as a much obliged. In the event that this is preposterous, earnestly say thanks to them for their input.

Assuming you will utilize anybody’s thoughts, you ought to constantly make a point to give them credit for that. Everybody out there can advance a little from others, so giving due credit will show individuals that you don’t think you are over that. This is an extraordinary method for getting their appreciation.